Support that starts when
the instrument arrives.

Installation, calibration, operator training, scheduled maintenance and repair for the instruments we supply.

How it runs

The same four steps for every instrument, from delivery to years of routine use.

01
Installation

The instrument is installed and verified in your own lab, not just dropped off.
02
Calibration

Measured against a reference before it is signed off as ready for data.
03
Training

The operator is trained on the instrument and its own method.
04
Maintenance

Scheduled maintenance keeps the instrument producing valid data.

Five services carried out in your own laboratory. All of them start from the same request.

IBS field services, what each covers, and how to request it
Service	What it covers	Action
01 Application Service	Help putting your own method onto the instrument we supplied, including operator training and seminars.	Book a session
02 Installation Service	Installation and verification in your own laboratory, not a delivery to the door.	Arrange installation
03 Preventive Maintenance	Scheduled maintenance so the instrument keeps producing data you can use.	Request a schedule
04 Repair Service	Repairs, with replacement parts from the principals we represent.	Report a fault
05 Calibration Service	Measurement against a reference before the instrument goes back into testing.	Request calibration

01
Brochures

Written specifications per product line, sent for the instrument you ask about.
Ask for a brochure
02
Application Notes

Method notes and technical write-ups, published on the articles page.
Read the articles
03
Video

Instrument demonstrations and training sessions on the IBS YouTube channel.
Open the channel

Tell us the make, model and what you need. Include the serial number if you have it, so we can check the instrument history first.

Office

Graha Kencana, Jl. Pejuangan No. 88, Blok AN-AO, Kebon Jeruk, Jakarta Barat 11530